1. The service
Voice & Meaning is a platform for customer and employee research with AI-led interviews, invitations, web signals, analysis and reporting. We may also deliver services such as research design, phone interviews and analysis under a separate quote.
2. Account and users
- The customer is responsible for the account information being correct and for keeping login credentials secret.
- The customer is responsible for the users invited to the customer’s workspace and their permissions.
- We may suspend an account that is used in breach of these terms or the law.
3. The customer’s responsibility
- The customer has the right to contact the recipients it adds, and is responsible for the legal basis for invitations and for processing answers.
- Surveys may not be used for marketing disguised as research, to collect sensitive personal data without a legal basis or for unlawful content.
- Web signal scripts may only be installed on websites the customer has the right to modify, and the customer informs visitors in its own privacy policy.
4. Personal data
When the customer runs surveys, the customer is the controller and Outstandly AB the processor. The processing is governed by our data processing agreement, which forms part of these terms.
5. AI features
AI is used for follow-up questions, summaries, translation, classification and analysis. AI-generated content is decision support and may contain errors – the customer is responsible for reviewing conclusions before decisions are made. Respondents are informed that the interview is AI-led.
6. The customer’s data
The customer owns its surveys, answers and reports. The customer can export its data at any time. When the agreement ends, the customer’s data is deleted within 30 days, unless otherwise agreed or required by law.
7. Availability and support
We aim for high availability but do not guarantee that the service is free from interruptions. Planned maintenance is announced in advance where possible. Support is provided via hej@voicemeaning.se on weekdays.
8. Prices and payment
Prices are set out in the quote or order confirmation. Subscriptions are invoiced in advance and renew automatically unless terminated no later than 30 days before the end of the period. Projects are invoiced according to the quote.
9. Limitation of liability
Our liability is limited to direct damage and to an amount equal to what the customer has paid for the service during the preceding twelve months. We are not liable for indirect damage, loss of profit or decisions made on the basis of analyses in the service.
10. Changes
We may update these terms. Material changes are announced at least 30 days before they take effect.
11. Governing law
Swedish law applies. Disputes are settled by the general courts with the Gothenburg District Court as the court of first instance.